Standard Returns Policy...

We are happy to refund any purchases* within 14 working days from receipt. To return an item please download a Returns Form from the link below which must be included with your return. All returns must be sent via registered mail in their original condition, to the address below.

Any sale items which are reduced by 50% (or more) of the original sales price are NON REFUNDABLE and are sold as seen.

*Due to hygiene reasons, Underwear is non returnable.

Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

Please ensure all footwear is returned with the shoe box in its original condition. We do not hold spare shoe boxes so any footwear packaging returned damaged or in a poor condition will be automatically returned back to you on receipt and no refund will be made.

To download a returns form please click HERE if you require any further assistance please email our customer services team at enquiries[at]theunconventional.co.uk quoting your order number in the email subject.

Returns Address

Unconventional
The Basement
116A Unthank Road
Norwich
Norfolk
NR2 2RR
United Kingdom

Your return will be processed within 14 working days of your theunconventional.co.uk goods being returned. Please see our Terms and Conditions for a more detailed view.